At 13 Taxi Seilver Service Melbourne (“we”, “our”, “us”), your privacy matters. This policy explains how we collect, use, and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

1. Information We Collect

Contact details: Name, phone number, email, pickup & drop-off information.
Trip details: Journey times, vehicle type, special requests.
Device & usage data: IP address, browser type, pages visited.
Payment information: Cash, Cabcharge, or card payment details.

 

2. How We Collect Information

Directly from you when you make a booking or contact us.
Automatically through cookies and website analytics.

 

3. Why We Collect Information

To provide and manage taxi booking services.
To confirm bookings and send driver updates.
To improve our website and customer service.
To comply with legal obligations.

 

4. Sharing Your Information

We may share your information with:

Service providers (hosting, analytics, payment, dispatch).
Regulators or law enforcement if required by law.
Business partners in case of mergers or transfers.

 

5. Data Security & Retention

We use security measures like SSL encryption to protect your information. Data is kept only as long as necessary and then securely deleted or anonymised.

 

6. Cookies & Tracking

Our website may use cookies for functionality and analytics. You can disable cookies in your browser, but some features may not work properly.

7. Access & Corrections

You may request access to or correction of your personal data by contacting us.

8. Complaints

If you believe your privacy has been breached, please contact us. If unresolved, you can approach the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this Policy

We may update this policy occasionally. The latest version will always be available on our website.

10. Contact Us
Email: contact@13taxisilverservice.com.au
Phone: 0388062624